Returns & Exchanges

We want you to be fully satisfied with your dark aesthetic, which is why we offer a 28-day return period for all items in their original condition. Please ensure all tags remain attached and garments are free from makeup or fragrance marks.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack your items in their original packaging, ensuring all Gothic hardware and accessories are protected to prevent damage during transit.

3

Label and Post

Download your prepaid return label or QR code from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our warehouse team has inspected your return, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing