Frequently Asked Questions
Everything you need to know about your order and our alternative fashion collections.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international delivery can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and certain intimates cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart, as our alternative cuts may vary from standard high-street sizing.
Do you restock sold-out items?
Many of our core pieces are restocked regularly. We recommend signing up for 'Back in Stock' email alerts on the specific product page so you are notified the moment your size is available again.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay in supported regions.
Are your products ethically sourced?
We are committed to ethical manufacturing. We work closely with our suppliers to ensure fair wages and safe working conditions, and we are increasingly incorporating sustainable fabrics into our seasonal collections.